Payments - The exact amount for the fare you purchase for online bookings is as displayed on our website, or advised verbally by your travel consultants if you contacted our call centre. The payment required at the time of booking will depend on the arrangements you choose. Full payment is usually required immediately. Although a provisional reservation for a scheduled flight may be made on payment of a deposit, normally 35% of the total cost of these arrangements and must be paid as a deposit at the time of booking. However, on payment of deposit only, a confirmed booking cannot be made, nor can the price be guaranteed, until full payment for the ticket has been received and the ticket issued.

Note: airlines are at liberty to change prices, or cancel the booking, at any time without prior notification. If either of these actions should happen, additional charges may occur. If full payment is not made at the time of booking, we must receive the balance no later than the date specified on the travel confirmation, or if no date is specified, no later than 24 hours from the time of rebooking. If we do not receive full payment by the due date, then we reserve the right to treat your booking as cancelled by you and cancellation charges will be applicable.

Payment will be accepted by: Visa Debit, Visa Credit, Master Card, Visa Electron, Delta and Master Debit Cards. Cheque - Allow 3 days from deposit to clearance. Bank Deposit/Transfer (Details available from your consultant).

Cost of Air Fares - Airfares and their conditions can change without warning, and customers who have paid only a deposit amount should be aware, a deposit is only reserving the seat, NOT the price of the ticket. Airlines are at liberty to change prices at any time up to the date of travel and this can apply to issued tickets, but in practice, airlines usually honour prices where tickets have been issued. For customers that have only paid a deposit for air tickets, Travel Explorer will attempt to provide advance warning of price increases in an effort to allow you to pay at the original price, but cannot guarantee to do so.

Most discounted air tickets are Non-refundable, Non-changeable and Non-transferable, unless otherwise specified. Please check whether you need a changeable ticket.

Passengers must check their booking confirmation documentation to ensure that all name spellings are correctly as per their passports and that the travel itinerary is correct. Changes may not be permissible once tickets are issued, and a fee for a new ticket may be charged.

Please ensure that the dates and times of your flights are correct and the names of travellers with their date of birth are accurate as per the corresponding passport. Tickets are non-transferable and name changes are not permitted. In some cases, the airline may not allow any changes and may demand a full re-purchase of the product.

Passengers must be at the airport and available to check-in at least three hours prior to departure. Tickets cannot be refunded or changed due to passenger no show at the airport. Passengers are responsible for ensuring they have all the correct travel documentation including visas. Visas may be required for the entire journey, both for the destination and/or transit. Visas must be secured before ticket issue. Ticket refunds cannot be made in the event of the passenger’s failure to obtain the correct visa.

We need your mobile number so that we may call or text you about any changes to your itinerary and to provide helpful information about your trip.

Total price shown includes all applicable taxes and fees. Some airlines may charge additional baggage fees or other fees. Fares are not guaranteed until ticketed. Please note there is No Surcharge on Credit or Debit Cards.

Dispatch of Travel Documents - Your booking confirmation and e-tickets will be sent to the email address provided by you when your ticket purchase was made. E-tickets will be sent to you by be email and these may be dispatched within 24 hours of receiving full payment,

Tickets will not be dispatched until full payment is receive and cleared by us. Should you require your travel documents sent by post, or delivered by courier, we can arranged this, providing you cover any cost involved. You should be aware that travel documents entrusted to any postal service is completely at your own risk. Dream World Travel cannot accept responsibility for items lost in the post. Travel documents, can also be collected in person from our head office.

Accuracy - Whilst we make every effort to ensure the accuracy of our work, please carefully check all passenger and flight itinerary details as soon as you receive them and immediately advise us of any discrepancies. The name shown on all travel documents should match those on your passport(s). If you are getting married, or changing your name, the name(s) on your passport should reflect those on your travel documents. Failure to comply with this could result in amendment charges being levied, or possible cancellation of your flights.

Amendment - Should you wish to make any changes to your arrangements after they have been confirmed, we will endeavour to assist but cannot guarantee we will be able to do so. Amendment fees also vary from supplier to supplier so you must consult with us to establish the cost dependant on the type of change you wish to make. Where the number of persons travelling is changed, the price for the booking will be recalculated on the new number of persons where applicable.

In most cases, name changes are not permitted by the airlines and they will almost always levy 100% cancellation charges.

If you wish to alter the dates of your existing arrangements prior to payment of your balance, each amendment will incur a service charge per person. Amendment charges will be added to your invoice and are non-refundable. Any additional charges passed on to us by airlines or suppliers will also be added to your invoice. We will always do our utmost to meet new instructions, but will only do so after instruction is received in writing.

Please note that we cannot make any refunds for unused flight, car hire or hotel vouchers etc. irrespective of what you are told by the supplier. Ground arrangement vouchers are only valid for the specific services for which they are issued. Please carefully read any vouchers and documentation sent to you as they contain useful information.

Cancellation - This is where you wish to cancel your entire travel arrangements, or a component of your travel arrangement. The person who made the booking must notify us of any cancellation requests in writing.

Prior to payment of balance - If your entire travel arrangement is cancelled, all moneys paid may be forfeited. Many of our airfares have special conditions attached to them, which usually incur cancellation charges as high as 100%. These will be applied in addition to the above charges. On or after departure cancellation charges will consist of those applied by the airline or supplier and those of Travel Explorer. These may amount to the loss of all money paid even where a particular element remains wholly or partially unused.

Refund - Unused or partly used flight tickets are returned to the airline for authorisation and calculation of any refund due. Any refund received back from the airline is then subject to 15% cancellation charges, unless advised differently at the time of booking. Refunds can take anywhere between two and six weeks and in some extra-ordinary circumstances up to six months, depending on the nature of the booking, to be dealt with by both the airline and Dream World Travel Ltd. In most cases, Travel Explorer is not permitted to make any refund without reference to the airline. Some airlines may require proof of departure from the destination country or a residency certificate, before refunding partly used tickets. Deposit payments are 100% non-refundable.

Reconfirmation of flights / check-in - It is imperative that you reconfirm the reservations, timings and check-in details of your flight with us, at least 72 hours prior to departure. This action allows you to be informed of any unforeseen delays or changes to your itinerary.

Routing & Timings - Unless otherwise stated, the routing of your air ticket cannot be changed once it has been issued. Please note that the timings of air, sea, road or rail departures are estimates only. These timings may alter if affected by operational difficulties, weather conditions or passenger issues, such as failure to check in on time. Flight timings may be subject to change as a result of airline procedures, up to date times will appear on your final itinerary. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. We do not make arrangements in the event of an airline delay disrupting any leg of the outbound or inbound points of your flight. Most airlines however, do make provision for such instances where possible.

Special Requests - In the event of making requests such as dietary requirements, seating, wheelchair etc. We will communicate your request direct to the airline. Travel Explorer cannot guarantee requests as these are the sole prerogative of the airline concerned, hence we cannot be held responsible for any refusal.

Travel Insurance - Travel Explorer strongly recommends passengers take out Travel Insurance that adequately covers all their needs. Please note: It is your responsibility to ensure you are adequately insured. We recommend as a minimum that you have travel insurance cover for medical expenses and cancellation. Certain destinations have specific requirements and you should refer to your travel itinerary for more information.